FAQ

1. Do your products come with a warranty?

Our Sunglasses, Watches, Clutches, and Handbags all come with a 1-year warranty. Please note customer will be responsible for shipping costs. 

2. What is your return policy?

We have a strict 14-day return policy. This begins from the time products are delivered. However for a select few items, all sales are final. This is mainly applies to grooming items and customized orders. 

3. Where do you ship? Do you ship internationally?

We ship within the US and also internationally.

4. What are your shipping methods? 

USPS and DHL (International).

5. Do you have care instructions for products?

Our products come with printed care instructions.

6. Where do you ship?

So far we have shipped to North America, South America, Africa, Asia, Middle East, and Australia. Please read the "Shipping Information," section carefully. 

7. What methods of payment do you accept?

We accept Apple Pay, PayPal, American Express, Discover,Visa, MasterCard, and Diners Club International. We also accept Bitcoin, Ethereum and Litecoin as payment options. 

8. Do you take wholesale order or custom orders?

Yes we are happy to place these orders. Wholesale orders are discounted. Please email info@woodenelement.org if you are interested. 

9. Are you interested in working with distributors?

Yes we are happy to network and work with candid, and reputable businesses that can help grow our brand. 

10. Do your products come with a case? 

Our Watches, Sunglasses, Bow Ties, Clutches, and Handbags all come in a wooden case or a wooden box. Our The rest of our products come in a Wooden Element Packaging Box. 

11. How long does it take to process orders?

Within 24 hours from when order is placed and payment is made. We do not process orders on Sundays. We also do not process orders on major holidays as we are closed. 

12. Where are you based?

Our company is based in Chicago, IL.